zM
zandile M
1 reviews | Active since Nov 2014
11 Dec 2024, 08:56
Undelivered parcel
I am following up on my parcel, your courier **** and said the company is closed down, they didnt even attempt to contact me. the company I work for is operating 24/7. I called on 10/11/2024 spoke to Noluthando and she didnt give feedback after holding for 22 minutes. I was on whatapp with Rethabile and also she didnt respond to my whatsapp while she was online. I must say the customer service is bad.
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Replies (4)0
Replies (4)zM
zandile M's updateReviewer Update
11 Dec 2024, 13:20That is not a satisfactory response because the parcel was scheduled for delivery, so why was it not completed. And your guys had to lie and say the company is closed down. So does this means it will take another week for you to reschedule the delivery. Why should you take deliveries more than you can deliver. This kind of service was not expected from RAM.
zM
zandile M's update11 Dec 2024, 13:20
Reviewer Update
That is not a satisfactory response because the parcel was scheduled for delivery, so why was it not completed. And your guys had to lie and say the company is closed down. So does this means it will take another week for you to reschedule the delivery. Why should you take deliveries more than you can deliver. This kind of service was not expected from RAM.
Ram Hand To Hand Couriers's replyOfficial
11 Dec 2024, 13:37We will be making delivery again tomorrow.
Ram Hand To Hand Couriers's reply11 Dec 2024, 13:37
Official
We will be making delivery again tomorrow.
zM
zandile M's updateReviewer Update
11 Dec 2024, 13:43Thank you
zM
zandile M's update11 Dec 2024, 13:43
Reviewer Update
Thank you
zM
zandile M's updateReviewer Update
12 Dec 2024, 10:42Good day,
I have not received any communication about my parcel as per your response. Please advise? I am expecting to receive my parcel today.
I have not received any communication about my parcel as per your response. Please advise? I am expecting to receive my parcel today.
zM
zandile M's update12 Dec 2024, 10:42
Reviewer Update
Good day,
I have not received any communication about my parcel as per your response. Please advise? I am expecting to receive my parcel today.
I have not received any communication about my parcel as per your response. Please advise? I am expecting to receive my parcel today.