SS
Settie S
1 reviews | Active since Aug 2023
09 Jan 2026, 11:34
Unacceptable service (no service)
Scheduled a collection on the 4th through Bobshop. No updates were received. Called on the 6th and was informed that it has now been assigned to a driver who will collect on the 6th. No collection. Called on the 7th they confirmed it is scheduled for pickup and the driver will pickup. No collection. Called the 8th and was put on hold while they call the driver who was scheduled to do pickup that day. The line cutt off and again no pickup. Cancelled the collection on the 9th and rescheduled with Courier Guy who collected today no problems.
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Ram Hand To Hand Couriers's replyOfficial
09 Jan 2026, 12:54Dear Settie
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply09 Jan 2026, 12:54
Official
Dear Settie
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,