Unacceptable service from Ram Couriers

I have ordered a gift for my mother for mothers day on the 5th of May. On the 7th of May the order landed in a container in Joburg at a Ram Warehouse. The parcel is still in the same place after 7 days and mothers day is gone already. After several calls, no one has come back to me or gave me an update. I am very disgusted in the service of Ram!! I knew when I wanted my parcel delivered, so I ordered in time, and a week and more later I still haven't received anything!! Absolutely unacceptable.