1 reviews | Active since Dec 2020
Unacceptable service from RAM couriers
My parcel according to the online tracking system was out for delivery in Pretoria at 8 AM this morning (3 December). I expected a SMS soon after that, but nothing came. At round about 5 PM, the online tracking system stated :"N - RAMMobile NonDelivery -". Which I find very strange, because I have not received a SMS confirmation. At 6 PM it was updated again to :"N - UNSUCCESSFULL DELIVERY IN PTA - Re-attempt delivery" .
Why???? I have not received a call or sms confirmation about this, I was at my residence the whole day waiting for them. We also called the Customer Care service and they told us that it will be delivered today. Here I am still waiting for any clarification on why the Delivery attempt was unsuccessful.
Here is my online tracking system log:
2020-12-03 18:22:29 N - UNSUCCESSFULL DELIVERY IN PTA - Re-attempt delivery
17:53:32 N - RAMMobile NonDelivery -
2020-12-03 8:16:38 OUT FOR DELIVERY IN PTA
2:00:48 ARRIVED BY ROAD FROM ISB TO PTA
20:10:39 DEPARTED BY ROAD TO PTA FROM ISB
2020-12-01 18:21:22 SWAD SCAN ISB (21x16x12) 0.440kg
Can someone from Management contact me ASAP.
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard. Please note that the courier ran out of time to complete their deliveries and has selected an incorrect "Non-delivery" message.
We have made arrangements to have your parcel prioritised for delivery today:
RAMMobile Delivered - RECEIVED BY RYNEHARDT
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard. Please note that the courier ran out of time to complete their deliveries and has selected an incorrect "Non-delivery" message.
We have made arrangements to have your parcel prioritised for delivery today:
RAMMobile Delivered - RECEIVED BY RYNEHARDT
Kind regards.