KM
K M
1 reviews | Active since Aug 2024
31 Mar 2026, 09:14
Unacceptable Service Failure – Missed Next‑Day Delivery
RAM is the most *********** courier company I have ever used. The way you treat your customers is completely unacceptable. Your so‑called next‑day delivery was missed, with no communication, no updates, and no accountability. This level of service is shockingly poor and reflects a serious lack of operational competence.
Because of your failure, I was forced to delay my travel plans and wait indefinitely for a parcel that should have arrived yesterday. A next‑day service that cannot deliver or even communicate is simply not fit for purpose. Track this shipment immediately, contact the driver, and ensure delivery TODAY.
Tracking Number: VALC02‑***0
Sort this out!!!!!!!!!!!!
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
31 Mar 2026, 15:51Dear K Moloko
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply31 Mar 2026, 15:51
Official
Dear K Moloko
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,