BG
Boniswa G
1 reviews | Active since Jul 2018
10 Dec 2024, 10:44
Unacceptable service
Unacceptable service or rather lack of service. There hasn’t been any traction on my parcel since 5 December 2024 at 03:48. You can’t be sitting with my order for more than 3 business days, please keep your delivery promise. I’ve been calling and you’re not answering your phones. I tried to log a complaint on your web it’s not going through
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 10:53Good day
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Please provide a waybill number so we can assist further
Thank you
Ram Team
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Please provide a waybill number so we can assist further
Thank you
Ram Team
Ram Hand To Hand Couriers's reply10 Dec 2024, 10:53
Official
Good day
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Please provide a waybill number so we can assist further
Thank you
Ram Team
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Please provide a waybill number so we can assist further
Thank you
Ram Team
BG
Boniswa G's updateReviewer Update
10 Dec 2024, 10:59You’re asking for the waybill to assist further but you’re also saying the parcel has been updated and busy being sorted. You’re fooling us with your standard generic responses
BG
Boniswa G's update10 Dec 2024, 10:59
Reviewer Update
You’re asking for the waybill to assist further but you’re also saying the parcel has been updated and busy being sorted. You’re fooling us with your standard generic responses
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 11:31delivery will take place during the week
Ram Hand To Hand Couriers's reply10 Dec 2024, 11:31
Official
delivery will take place during the week
BG
Boniswa G's updateReviewer Update
11 Dec 2024, 15:40I see my order has been delivered a few minutes ago. I’m literally sitting at home with no order. The courier guy didn’t even call me, he just gave my order to a Xolani that I don’t know. Can you please attend this, totally unacceptable. I’m not happy with your services.
BG
Boniswa G's update11 Dec 2024, 15:40
Reviewer Update
I see my order has been delivered a few minutes ago. I’m literally sitting at home with no order. The courier guy didn’t even call me, he just gave my order to a Xolani that I don’t know. Can you please attend this, totally unacceptable. I’m not happy with your services.
BG
Boniswa G's updateReviewer Update
12 Dec 2024, 09:12I am not getting through to you guys on your channels (whatsapp and telephone), can you urgently advise why my order was delivered to an incorrect address and not the one I provided you. My delivery was signed for by Xolani, I dont know where. Kindly attend to this urgently as this was a gift that was meant to be delivered last week already. You cannot be delaying and delivering to incorrect addresses. Can I please get my order delivered to my doorstep tomorrow before COB.
BG
Boniswa G's update12 Dec 2024, 09:12
Reviewer Update
I am not getting through to you guys on your channels (whatsapp and telephone), can you urgently advise why my order was delivered to an incorrect address and not the one I provided you. My delivery was signed for by Xolani, I dont know where. Kindly attend to this urgently as this was a gift that was meant to be delivered last week already. You cannot be delaying and delivering to incorrect addresses. Can I please get my order delivered to my doorstep tomorrow before COB.