LM
Lorraine M
1 reviews | Active since Feb 2022
21 Feb 2022, 17:24
Unacceptable service
I had a parcel that was scheduled for delivery today and then when I tracked it around 17:00 I saw that the delivery was failed. When I called to enquire, I was told that the parcel was misruited yet I have received 2 other parcels from the same Depo, and no one even called me to confirm if I was around to receive the parce
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Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
22 Feb 2022, 08:25Hi Lorraine.
The parcel was misrouted; its not your fault.
You would not be called for a parcel that is not to be delivered as this was with the incorrect vehicle.
Kind regards.
The parcel was misrouted; its not your fault.
You would not be called for a parcel that is not to be delivered as this was with the incorrect vehicle.
Kind regards.
Ram Hand To Hand Couriers's reply22 Feb 2022, 08:25
Official
Hi Lorraine.
The parcel was misrouted; its not your fault.
You would not be called for a parcel that is not to be delivered as this was with the incorrect vehicle.
Kind regards.
The parcel was misrouted; its not your fault.
You would not be called for a parcel that is not to be delivered as this was with the incorrect vehicle.
Kind regards.
LM
Lorraine M's updateReviewer Update
22 Feb 2022, 08:43But if it was misrouted surely you are suppose to call or email the customers that there will be a delay with their parcel. Yesterday I xalled and spoke to 3 different people who gave me 3 excuses why it wasn't delivered.
1 - parcel was misrouted
2 - unfortunately the parcel is already back at the hub, will be reattempted tomorrow
3 - let me call the driver and ask him to reattempt.
So can someone please advise as to when I will be receiving my parcel
1 - parcel was misrouted
2 - unfortunately the parcel is already back at the hub, will be reattempted tomorrow
3 - let me call the driver and ask him to reattempt.
So can someone please advise as to when I will be receiving my parcel
LM
Lorraine M's update22 Feb 2022, 08:43
Reviewer Update
But if it was misrouted surely you are suppose to call or email the customers that there will be a delay with their parcel. Yesterday I xalled and spoke to 3 different people who gave me 3 excuses why it wasn't delivered.
1 - parcel was misrouted
2 - unfortunately the parcel is already back at the hub, will be reattempted tomorrow
3 - let me call the driver and ask him to reattempt.
So can someone please advise as to when I will be receiving my parcel
1 - parcel was misrouted
2 - unfortunately the parcel is already back at the hub, will be reattempted tomorrow
3 - let me call the driver and ask him to reattempt.
So can someone please advise as to when I will be receiving my parcel
Ram Hand To Hand Couriers's replyOfficial
22 Feb 2022, 09:36Please provide to us the tracking number so that we can be able to advise you.
Ram Hand To Hand Couriers's reply22 Feb 2022, 09:36
Official
Please provide to us the tracking number so that we can be able to advise you.