Unacceptable Customer Care

I have been waiting since Wednesday for a delivery from RAIN. I placed my order on monday om Wednesday they say that i could not be contacted to confirm my address, utter nonsense because i have been working from home and my phone at hand at all times...you claim to have contacted me and i never answered...i received a 1sec call at 17h12 and you cut the call in me, i called back at 17h20....get told to email...but on the tracking comments you say package sent to hub due to no contact....I have called, i have emailed. My colleagues received their orders before me even though i placed my order on Monday. I have had to rearrange my days for 3days straight waiting for them. Due to the courier company i am just frustrated with their lack of response and making it look as though it was my fault. I do not find this acceptable. I work in a call centre and i understand the pressure...but i also know that customer service should be a priority....and unfortunately this does not exist... please help me resolve this issue....i am not prepared to wait another day...i made payment and was promised a service...i hold both RAIN and RAM responsible for this....Ram then send me an email to rate their services....PATHETIC.... if there was a genuine delay...i will accept that....or even a call or feed back from either one of the companies....very dissapointed!!!!