ULTRA BAD CUSTOMER SERVICE - STAY AWAY

This is a **** company that anyone should endeavor staying away from using. Absolutely unreliable and total lack of customer service therein. I was promised a parcel would be delivered on Friday afternoon, 22 May 2020 latest being the 23 May. To date, I have received NOTHING and had to wait about 10-mins to eventually get answered in their call centre. Even there, I got cut in the middle of the call, after having given the agent the Waybill No. She did not have the audacity to even call me back and I'm not willing to call again.

Here I am sitting, planning my work related travels that will take me away fro 3-weeks as an essential worker. On top of that I will be debited for the parcel I am awaiting for...debit for what? RAM's *** of incompetency? They can return the parcel back to the sender. I won't need it after 16h00 TODAY!!