LN
Lindokuhle N
1 reviews | Active since Aug 2024
04 Aug 2024, 10:36
****TY SERVICE
1. Package was supposed to be delivered on Wednesday, the driver calls me saying no he has left town because he cannot find the place, I try and assist for him to get the location, he insists that he won’t be able to do anymore deliveries he is done for the day, I ask him saying that is not alright because you didn’t even look for the place, he insists no he’s done. 2. I call their customer service centre they assure me that the package will be delivered nothing comes , Friday I track using my waybill number , they have logged as unsuccessful delivery will retry.
The drivers are rude, they do not have respect for other people.. @stevemaddin you need reconsider you delivery options
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Ram Hand To Hand Couriers's replyOfficial
05 Aug 2024, 09:26Dear Lindokuhle Ndlovu
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel is out for delivery today. and we will ensure your parcel is delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply05 Aug 2024, 09:26
Official
Dear Lindokuhle Ndlovu
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel is out for delivery today. and we will ensure your parcel is delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.