****ty service

Everytime they have new rules on when you receive a package. Two years ago I did a upgrade with Vodacom and I needed to have permission to receive the package as a third party. Could have the copy of the Vodacom account holder's ID and a copy of my ID. Today I have a parcel that I have to receive from Vodacom again with the permission from the account holder and Vodacom that I can receive the parcel as a third party. I have the copy of the account holder ID with a copy of my ID, but I was told that they need the original ID's from both the account holder and myself. The problem in regards to the original ID of the account holder and the person's name that is on the waybill is that the person is not near me and I can't get it. Now all of a sudden a copy of the ID of the person's name on the waybill isn't good enough anymore. When you call RAM you are just on hold and nobody answers the phone. and if they do answer, the phones is but down before they talk to you. Very poor service. Will never reccomend using RAM to anyone