Tshego from Ram Courier Customer is so disrespectful to clients.

I was so disrespected today by a customer service agent at Ram courier customer service on the phone. The name of the lady is Tshego, she didn’t want to give me her surname. I told her that I was fooled by a Ram courier driver who promised to deliver my parcel the next day since I wasn’t at home when he delivers it. He didn’t tell me that I need to make another arrangement. Now im calling Ram because I want to find out what’s happening with my parcel. This lady Tshego didn’t allow me to go far after saying I was fooled by a driver who said he will deliver the parcel the next day without telling me that I need to make another arrangement. She told me that drivers are not going around to serve me only. I said to please let me finish my story you can then respond, she look im not here for your complains only, there are customers with real complains waiting. Because I couldn’t not keep up with her behaviour I asked her to transfer me to another agent, she hanged up, mind you im calling with a limited airtime, because you have to wait long again before you get to speak with an agent. Its an expensive parcel I bought for a birthday, my mood was completely flushed. I didn’t want to send an email to her employer to get her fired, but I also couldn’t keep it. Tshego you are so disrespectful shame, I hope you will never disrespect any other customer the way you did. I could get an agent again because I didn’t have enough airtime to continue calling. If Tshego listened until I finished my story then respond, she could have helped me, but it was just another missed opportunity for Ram to make a customer happy.