"Tracking shows this parcel never left the Hub it was scanned out then scanned in again as per the tracking updates it was loaded with an incorrect courier who didn't take it

"Tracking shows this parcel never left the Hub it was scanned out then scanned in again as per the tracking updates it was loaded with an incorrect courier who didn't take it." Direct message from them, Parcel has been sitting in the warehouse Hub since the 3rd of October, due to *********** staff, further than this no other communication has been made with me.