Tracking ***-***8

I am shocked by the terrible service that you guys have been giving for the past week. You don't even deserve one star.

I received an SMS on the 14th of January to say that my rain sim card is going to be delivered. I sent an email to advise that I'm only available on Fridays then the driver called me and I told him the same thing. Someone from Johannesburg called me on the same day to confirm the email I sent and she told me that she's going to make arrangements for Friday the 17th. Friday came and I called early the morning to make sure if it's going to be delivered still, the girl confirmed that it will be delivered and she sent an email to the warehouse. I called again at 12 PM and that girl told me that it doesn't look like the delivery is taking place today but she will find out and will call me back. I waited until 4 and got no call back. I decided to call again and the lady told me that it's not going to be delivered today because of stock taking that didn't took place. I didn't understand this but then I told her to reschedule it to Friday the 24th. I called again on Monday the 20th to confirm if it is going to be delivered on Friday and he said he's going to make arrangements.

Today, the 24th, I called again in the morning past 8 and the lady I spoke to put me on hold when she answered the phone with no explanation. She took down my tracking number and didn't keep me informed of what she's busy doing. She said that she's going to email the warehouse again to arrange for delivery today. I took her word for it. I called again at 11 AM and spoke to a guy named Thokoza and he said Sandiswa from Cape Town will call me in next 15 minutes. I waited 45 minutes and I got no call. I decided to call your pathetic call center again and the girl I spoke to said she's going to tell Thokoza to call me back and that also didn't happen.

My request to you was not a high demand request, it was a basic reschedule to a different date. I am a student and I am in need of this sim card. I don't know what the hell you guys are doing in that call centre but your service is very bad. I also work in a call in customer service and I always make sure that I keep my customers informed and follow up when needed.

Thank you for nothing.