Tracking number and no communication

Poorest service in the courier industry. I didn't receive my tracking number , I spoke to a agent on WhatsApp on Friday he said I'm gonna receive my tracking number on Monday and yesterday I spoke to another agent via call he said they going to deliver my parcel today also receive my tracking number still now nothing . Today is the 31 of December 2024 . I've been trying to chat with agent on WhatsApp they end the conversation and been to call at Ram in Port Elizabeth no calls picked . The expected date is on the 31st of December which is today .