TOTALLY UNRELIABLE COURIER SERVICE

Am beyond disappointed with RAM Couriers. My order was scheduled for delivery on the 5th of May. Today is the 6th of May, and the parcel still not delivered. The tracking status has been stuck at the hub for days with no movement, no updates, and no delivery.

When I contacted customer care to complain, A customer care urgent named Jacob, told me “Note your area is an outlying one as it is very far from the hub, therefore we cannot service it every day.” I was stunned—what kind of courier service operates like this? If you can’t deliver to an area reliably, why accept the parcel in the first place?

This is completely unacceptable, especially because I urgently needed the item for use on the 7th of May. I’m now in a difficult position because of RAM’s failure to deliver on time. What’s worse is that no one picks up the phone when you call—the customer service is practically non-existent.

I don’t know what else to do. This experience has been nothing but frustrating, unprofessional, and stressful. I will think twice before ever using RAM Couriers again, and I wouldn't recommend them to anyone who needs reliable service.