JK
Juan K
1 reviews | Active since Oct 2022
23 Dec 2025, 18:23
Totally not professional
The worst customer experience I’ve ever had. They drop calls when you’re #1 in the queue, ignore callback requests, and the whatsapp chat support close your tickets without responding. They have my package since the 15th at the delivery depot, but apparently, they don't have the decency to answer a simple question. Utterly useless.
Helpful (0)
Replies (6)0
Replies (6)
Ram Hand To Hand Couriers's replyOfficial
24 Dec 2025, 07:14 Dear Juan
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I am trying to arrange for delivery to happen today as your area is an outlying area , meaning we don't service on a daily basis
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I am trying to arrange for delivery to happen today as your area is an outlying area , meaning we don't service on a daily basis
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply24 Dec 2025, 07:14
Official
Dear Juan
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I am trying to arrange for delivery to happen today as your area is an outlying area , meaning we don't service on a daily basis
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
I am trying to arrange for delivery to happen today as your area is an outlying area , meaning we don't service on a daily basis
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's replyOfficial
24 Dec 2025, 07:17I have confirmed with the warehouse delivery will be done today
Ram Hand To Hand Couriers's reply24 Dec 2025, 07:17
Official
I have confirmed with the warehouse delivery will be done today
JK
Juan K's updateReviewer Update
24 Dec 2025, 16:03It is 16:00. Up to now no phone calls or updates. But I will patiently wait.
JK
Juan K's update24 Dec 2025, 16:03
Reviewer Update
It is 16:00. Up to now no phone calls or updates. But I will patiently wait.
JK
Juan K's updateReviewer Update
24 Dec 2025, 20:29After tracking it again I managed to get an Unsuccessful delivery. Great job at being *********** yet again. clap clap clap
JK
Juan K's update24 Dec 2025, 20:29
Reviewer Update
After tracking it again I managed to get an Unsuccessful delivery. Great job at being *********** yet again. clap clap clap
JK
Juan K's updateReviewer Update
24 Dec 2025, 20:35PS well done at disappointing a child.
JK
Juan K's update24 Dec 2025, 20:35
Reviewer Update
PS well done at disappointing a child.
JK
Juan K's updateReviewer Update
29 Dec 2025, 08:36It is the 29th today. Lets see if they deliver today or if they have a different excuse for delaying delivery
JK
Juan K's update29 Dec 2025, 08:36
Reviewer Update
It is the 29th today. Lets see if they deliver today or if they have a different excuse for delaying delivery