Totally disgusted at Ram Hand to Hand Couriers

On the 19 December 2019, Ram sent a sms to say "Your parcel is out for delivery to "my address" and gave me a tracking number".

At 17:56 on the 19th December 2019 on their website, they said that there was Rammobile nondelivery due to the delivery not being attempted as the courier ran out of time.

This morning (20 December 2019) on their website at 08:44, it said, "Out for delivery in Cape Town".

At 13:27 (call lasting 14mins and 28 seconds mostly with me being on hold for an operator) and 14:01 (call lasting 22mins and 10 seconds mostly with me being on hold for an operator) I phoned the call centre and both times when someone eventually picks up, during the conversation they put the phone down on me.

At 16:39 (call lasting 14mins and 52 seconds mostly with me being on hold for an operator), I phoned yet again. The operator phoned the driver and she told me that he said he would be picking up some more things from the depot and will be in my area at 17:40. Needless to say he didn't arrive and on their website it says "Rammobile Nondelivery - unsuccessful delivery in Cape Town - Ram Re-attempt delivery".

So this means either the driver **** blatantly to the operator or I was **** to by the operator. Somebody needs to take responsibility because I have never known worse service from a courier company ever. This is pathetic. Its also an electronic device package which means that for 2 days it was driving around in a hot vehicle. Who knows if that has affected its functioning. I am totally disgusted by their pathetic service especially them lying to customers.