Total lack of service

On Tuesday 22 November I received an email from RAM stating that mo Vodacom delivery is out for delivery, this is the first communication from them, no one checked if I am available or anything of the sort, so I phoned them to let them know I am going out in the afternoon, what time is the driver coming - they cannot tell me, they do not know. Can I phone the driver - no, it's against company policy. Can he phone me, yes no problem, so I gave them my number. At 16:00 the afternoon, I get a call from the office, there is a delivery for me which I have to receive in person, I am not there as I notified them so I told the driver on our phoneline to come back on Thursday, but phone me before you come through as I am not office bound. Thursday morning when I phone them - note, I phoned them, sorry, my parcel was sent back to the sender because they could not get hold of me, they do not have my phone call on record and they do not even have my phone number on record which I gave to the consultant on Tuesday. Between vodacom and RAM, what a perfect marraige, the two of you exemplify the new south africa and I do not know how you manage to tie your own shoes, you probably will not even respond to this review as I cannot believe that a sane person will handle your PR, it must be a nightmare.