Title: RAM Couriers – Unacceptable Delays and Poor Communication We have been waiting for a package since November, which was meant to be delivered within 48–72 hours

Title: RAM Couriers – Unacceptable Delays and Poor Communication We have been waiting for a package since November, which was meant to be delivered within 48–72 hours. On 24 December, I received an SMS saying the package was out for delivery, followed later by another SMS stating delivery was unsuccessful, with no explanation. Since then, I have been unable to get assistance. Calls require waiting over an hour, consultants are unavailable, no call-backs were made, and the WhatsApp line is useless. I have missed important occasions waiting for this delivery. The drivers have been rude and have hung up the phone, and my package was even sent back due to two letters being swapped in my street name, despite the address being otherwise correct. A delivery promised for 24 December was not honoured. As of 29 December, the package is still in dispatch, and I am completely in the dark. This level of service is unacceptable. I expect urgent intervention and immediate delivery