they worst, don't want to see my self associating with RAM in my life, their stuff members have no sense of agent, they all sound uninterested

I took a contract phone with Vodacom, Vodacom service was great and quick, the problem started when I was supposed to receive my parcel from RAM I called them on the 8th, they explained that my parcel is out for delivery and i didn't receive any thing, I explained to them that I need the delivery on the 10th the latest they assured me that they delivery will be done, i was releived when I relieved when I received the sms on the 9th that my parcel will be delivered, of which it didn't, I started panicking contacted them as I have been explaining to them that I will be leaving the Province on 2026/06/11 for work, I spoke to Abdul yesterday 2026/06/10 who sounded like someone who was willing to assist and assured me that I will receive my parcel today the latest at around 11am, I made arrangements to leave the province later, but i didnt receive any parcel at 11am or even received a call, contacted them to check what was going on with my parcel, they told me my address was updated, i have been hearing that my address is updated , which i failed to understand why because my address is straight forward and not even far from their offices, I'm based in Olifantsfontein road in Phumulani mall shop A35 which is just close to Tembisa, i gave all consultant I spoke to the same address and they still failed to deliver my parcel, their consultants mostly sound like they don't care whenever i trued to get a solution on how i could receive my parcel on time, Today i cried out of frustration I asked to speak to one of the managers, I then spoke to Kenan who sounded so un interested in my situation or query, couldn't even bother to try to come with suggestion on how he could try to assist me after I explained my situation to him, because he didn't sound like someone who was willing to help, I ended up asking him to just cancel the order and quickly agreed out of relive and hung up the phone on me while talking to him.. I feel like my parcel are not safe with RAM because of the kind of people I spoke to, I feel like my parcel are not even protected or handled with care, I don't normally complain with service, but their lack of concern gave me no choice but to express how i feel. I spoke to Vodacom and shared my experience with them, they escalated the matter, and hope fully I will receive my parcel tomorrow as I need to.