They will only cost you money with no results

After making a direct payment to them ram cost me for late delivery and hell of a lot of airtime spending about 3 hours on the phone with them picking up parcel only next day and now they say they only pay back my money i paid them not the money i had to pay because they did not hold to their agreement, Unprofessional and don't care about their client. I have 3 companies and i will make sure that non of my clients or suppliers use them ever again,