AJ
Andre J
1 reviews | Active since Sept 2020
05 Sept 2024, 18:37
They are the worst courier company
Ram was supose to deliver my parcel today. My wife was at home all day. At 15:43 I see the delivery failed because of business name or building name not showing on the waybill. The thing is, they should deliver to my house street address not a business. I called customer service to make sure they had the right address, they did, but they failed to deliver anyways. It feel like they are lying or something because how can't you find a house when all the other courier companies find it with ease?
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Ram Hand To Hand Couriers's replyOfficial
09 Sept 2024, 13:42Dear Andre De Jager
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been delivered successfully .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply09 Sept 2024, 13:42
Official
Dear Andre De Jager
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been delivered successfully .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.