The worst first experience

On the 22nd I placed an order for parcel collection at home and I chose the fastest (expensive) option since I needed my documents to be delivered by Friday (From Qwaqwa to Capetown). End of day on the 23rd when I tracked my waybill no, it said The sender was not available.

I called to enquire and I was told the driver couldn't reach my area on time because my area is far. So they promised to collect by end of day on the 24th (which it was too late, parcel won't make it to Capetown by Friday).

Thursday and Friday passed (I gave up since I was traveling back to Capetown on Friday). They only contacted me on the 29th and 30th saying they in the area to collect my parcel. I told the driver I'm in Capetown already with my documents.

I wrote them a complaint but got no response. They emailed me asking what's the way forward, I kindly asked for refund since they didn't deliver the service. But guess what, no response. I'm very disappointed and now I'm scared to use any courier again.