The worst experience I’ve had from a courier company

They communicated a specific date for delivery (25 August) then failed to deliver, when I made contact I was told my parcel was not scanned out and that delivery would be prioritised for the next day 10am. Which again they failed to honour. There is zero customer service, there’s zero consideration to the time one has to spend waiting for a parcel to arrive for the whole day and then be disappointed with them refusing to take ownership and accountability. It’s shocking to see the amount of negative reviews for this business yet the company continues to offer terrible service.