The Worst Delivery Experience

I have four points that I would like to complain about Ram Couriers. 1. Friday 16th April 2021, I was expecting my Rain Sim Card to be hand delivered to me at home. These guys requested proof of address of which i had with me via email but they wanted a hard copy without informing me prior. As i was about to organize that i have the copy the delivery guys were gone and told me that they would be back Monday, mind you I made reservations to be home for receival of my package the whole of Friday. 2. I called and made arrangements that they deliver at my wife's work as i would e working remotely for Monday 19th April 2021. As I called to enquire about my delivery I was told that my delivery was cancelled because they called me and could not get hold of me. I was shocked because I did not even receive their call. 3. I was surprised to learn that the number that they called for delivery was not mine, which lead me to ask how information was captured in the first place. 4. I do not know why is it that an e-mail was not sent for alerting me regarding the status of my package. It seems to me like someone is not doing their job or I am being deliberately sabotaged so that I do not get what is mine and pay again. This is bad business for Rain Mobile as I am not sure if they are aware about what RAM is doing to their customers. I am not happy at all.