The RAM horrible service and messy customer relations

I now more than believe everything most people said about RAM hand to hand couriers...horrible and more. My daughter paid for her belongings to be transported from the UWC 2 weeks ago. She was given pickup time at the school of 3pm. You know what? She waited until 8 pm and there was no sign of a RAM pickup truck...as she phoned every turn of the clock she was told '5 minutes away'. That experience became 2 days, a week and continually the same 5 minute promise of picking up...mind you the boxes were now lying at the veranda of the university office blocks granted the lockdown. I intervened and the problem just looked the same but now doubled up. I phoned their supervisors and anyone I can talk to...to no avail. I ended marching to their Isando headquarters and met a young lady who seemed a bit out of sorts. she though promised to sort this out. I insisted that they seem not capable of anything and she must reverse the payment we made for us to get another courier... she pleaded that we please give her an hour Iand she will sort this mess and phone me back. Miracles happen ...RAM picked the packages and I thought my nightmare is over... now in 2 days they reversed the payment and they stopped the delivery of the packages because we did not pay... this was worse than comic life. I again went to the head office to demand my goods...this story is boring but real and paints a picture of how unprofessional and horrible the service of RAM is...I think the name is more appropriate for the kind of people who work there...