THE PITS !!!!!!

I have been attempting to resolve an issue with a parcel that was originally scheduled for delivery on 10/02/2025. Despite numerous interactions via WhatsApp over the past four days, my parcel has still not been delivered.

I have spoken to multiple representatives, including Jacob, Raheed, and Laazart, as well as their manager, but unfortunately, none of these interactions have been productive. On Monday, I was informed that the issue arose because my phone number was entered incorrectly by the merchant I ordered from. I was assured that the information had been updated and that I would receive my parcel by 11/02/2025. However, since then, the status of my delivery has been marked as “unsuccessful for delivery: contact not available.”

When I tracked my parcel today, I discovered that the status now reads “closed,” with the parcel being returned to the sender. At no point did the courier service contact me directly to resolve this matter. Instead, I have had to reach out to them repeatedly over the past several days, only to be met with unhelpful responses and no clear solutions.

I am extremely frustrated and disappointed with this level of service. I fail to understand how any reputable business would continue to rely on such an inefficient and unprofessional courier service. This experience has been, by far, the worst I have encountered to date.