"The best we can do"

After upgrading with Vodacom I received an ETA of 28/04/2023 from RAM. After holding 53 mins to get a hold of someone at Customer care and several dropped calls I finally got through to an agent who reassured me that my parcel would be delivered today as it was due for delivery from Wednesday 26/04/2023. I just got off the phone with Vodacom and the agent Keishe who spoke to RAM informed me that Tuesday 02/05/2023 is "the best they can do". I have planned to go away for the long weekend and needed this delivered this prior to leaving now having made my bookings according to RAM's delivery date I am left without my device which I work off. This has caused major inconvenience and just shows how little both Vodacom and RAM actually care about service delivery.