Terribly disappointed - Not delivering on your core business function

I had a meeting with a prospective client on Wednesday, 01 November 2017 to present a concept I have been working on. In order to showcase the idea, I wanted to build a prototype for demonstration.

Since I do not live in one of the major cities, I need to make use of a courier service to deliver electronic components I buy from Microrobotics and other electronic shops in and around the Pretoria/Centurion area.

On Friday, the 27th of October, RAM collected my order which I had placed the day before. I stayed at home on Monday, 30 Oct, to collect my parcel, but alas, nothing came...

Tracking the waybill that night, I saw that RAM had sent my package to an address in Witbank!? As the package could not be delivered, they decided to update the status to "unsuccessful delivery " without informing me.

So I phoned them the next morning (31 Oct) and it turned out that they had the correct address. Lord knows as to why they were trying to deliver it to a Witbank address???

I updated my phone number, which they had wrong (even after I submitted that as part of the order) and confirmed my delivery address. As their driver had already left (without my parcel), they could not send it to me on the same day and no amount of pleading or sweet talk could make them send it...

RAM Couriers in Witbank effectively wasted an entire day on Tuesday, 31 October as they didn't contact me or the supplier (who also has my details) while not moving my package ANYWHERE!

As I result, I had to postpone my meeting to 02 November, because I was not ****** prepared... I felt like an idiot. All this while I was sitting at home, waiting for an imaginary package AGAIN!

RAM advised me however that my package would be sent out first thing the next morning (01 Nov), so I stayed at home yet another day; just to wait for the promised package. I hoped and prayed that my package would arrive early, so that I still have enough time to put my concept together.

On the morning of November 1st, I checked the tracking site and it showed that my package was out for delivery in Witbank again?!?!?! I waited until 08h00 and phoned the support desk who advised that my package was en route to the correct destination and that it would reach my town at about 10h00.

It is now 14h20 and I STILL DON'T HAVE MY PACKAGE!!! I just phoned my client and asked if we could move our meeting to Monday, 06 November and he rep****: "...just call me when you are ready."

WHAT!?!?

I cannot even start to express the frustration I feel. What is wrong with your business!? How can you be so... unreliable?

Why do I even bother to pay for such a ridiculous lack of service?? If only I knew my prized components would be in the hands of such FOOLS, I would have taken the day off (INSTEAD OF 3!!!) to drive through to Centurion myself. God knows I would not have waited a week for components bought in a shop 150km away!!!

I expect a reply, but do not want an apology. You had better not apologize to me, for I don't want to hear it! I will send you my waybill number and ask if you can have my package delivered before my NEXT MEETING!!!

Will most definitely never make use of your courier again. The only thing worse than my review is the fact that there are so many of them... Your business is NOT popular at all.

Take note people...