Terrible service from RAM

What terrible service from RAM couriers in connection with delivering my upgraded Vodacom phone. My upgrade was done in the beginning of April. 3 -8 working days came and went and RAM courier drivers made excuse after excuse for not delivering my new phone. My husband and I work from home - no driver called either of our numbers number to say they had arrived and they simply said they couldn't get hold of anyone and cancelled the delivery! The phone was then sent back to Vodacom and the upgrade CANCELLED. So I began all over again. I was assured that RAM would be contacted this time by Vodacom to make sure my phone was delivered. The phone was meant to be delivered on or before the 7 May. Surprise surprise I am still waiting. Calling RAM is a joke as I just wait to hold. Honestly Vodacom, you can and should do better! I cannot be the only customer having issues with your service provider and at the end of the day it is your responsibility, not mine, to get my upgraded phone to me! PS this happened two years ago with RAM when I waited for my last upgrade to arrive.