PF
Paul F
1 reviews | Active since Dec 2011
23 Aug 2023, 18:07
terrible service from Dischem as well as the courier company Ram
I decided to make use of the Dischem website to order goods to the value of R1999, This was on Friday 18/8. From Monday the courier company Ram started calling me to confirm the address which they had completely wrong (not even close to what I had entered and saved on my account in the Dischem website). It took me about 10-15 minutes every time to give them the right address because the people who called had difficulty understanding me no matter how slow I spoke. I even spelt for them and they still got it wrong every time. This happened 4 times. I got one of these people to give me an email address and emailed my correct address to them (the person confirmed it was received) but Wednesday morning I was called again because the address was still completely wrong and I had to give it again. Eventually Wednesday afternoon a very arrogant driver from Ram delivered about an hour later than the latest time I asked for. I could see that the box was tampered with and asked him to open it up in front of me so I could check if everything I paid for was there. He refused so I asked him to just wait for me to go open the box and check quickly, again he refused. He got into his truck and drove off. I wasn't asked to sign that I received the goods in good order or any other way to confirm. A while later Dischem sent a sms that delivery had taken place. I sent an email to *** which Julia responded to as nobody at Ram responded to my complaint. She just said sorry for the inconvenience when I asked why the address was wrong. When I rep**** that it's not what I saved on the website she didn't answer.
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Replies (7)
Ram Hand To Hand Couriers's replyOfficial
24 Aug 2023, 07:12Good day,
Thank you for reaching out to Ram Hand to Hand Couriers. I am sorry to hear about the experience you have received from both Dischem and Ram Couriers, while I can only answer for Ram Couriers especially regarding the address is that we get given details from the Supplying company and what we receive is how we get it, we then need to verify and ensure address is correct if we are not certain the address is right hence you received calls from Ram to verify it. We make deliveries between 8-5 and sometimes go until late due to unforeseen circumstances and we deliver according to different areas.
I am really sorry that you had to experience such service I can assure you we are very good with the work we do and yes we will not be able to meet all the client's requirements of wanting deliveries as early as possible we make sure we deliver. Please feel free to contact us directly should you require and assistance going forward.
Thank you for reaching out to Ram Hand to Hand Couriers. I am sorry to hear about the experience you have received from both Dischem and Ram Couriers, while I can only answer for Ram Couriers especially regarding the address is that we get given details from the Supplying company and what we receive is how we get it, we then need to verify and ensure address is correct if we are not certain the address is right hence you received calls from Ram to verify it. We make deliveries between 8-5 and sometimes go until late due to unforeseen circumstances and we deliver according to different areas.
I am really sorry that you had to experience such service I can assure you we are very good with the work we do and yes we will not be able to meet all the client's requirements of wanting deliveries as early as possible we make sure we deliver. Please feel free to contact us directly should you require and assistance going forward.
Ram Hand To Hand Couriers's reply24 Aug 2023, 07:12
Official
Good day,
Thank you for reaching out to Ram Hand to Hand Couriers. I am sorry to hear about the experience you have received from both Dischem and Ram Couriers, while I can only answer for Ram Couriers especially regarding the address is that we get given details from the Supplying company and what we receive is how we get it, we then need to verify and ensure address is correct if we are not certain the address is right hence you received calls from Ram to verify it. We make deliveries between 8-5 and sometimes go until late due to unforeseen circumstances and we deliver according to different areas.
I am really sorry that you had to experience such service I can assure you we are very good with the work we do and yes we will not be able to meet all the client's requirements of wanting deliveries as early as possible we make sure we deliver. Please feel free to contact us directly should you require and assistance going forward.
Thank you for reaching out to Ram Hand to Hand Couriers. I am sorry to hear about the experience you have received from both Dischem and Ram Couriers, while I can only answer for Ram Couriers especially regarding the address is that we get given details from the Supplying company and what we receive is how we get it, we then need to verify and ensure address is correct if we are not certain the address is right hence you received calls from Ram to verify it. We make deliveries between 8-5 and sometimes go until late due to unforeseen circumstances and we deliver according to different areas.
I am really sorry that you had to experience such service I can assure you we are very good with the work we do and yes we will not be able to meet all the client's requirements of wanting deliveries as early as possible we make sure we deliver. Please feel free to contact us directly should you require and assistance going forward.
PF
Paul F's updateReviewer Update
24 Aug 2023, 10:24Thank you for replying to my complaint but that doesn't resolve the issue at all.
Are you telling me that I'm going to have to correct my address with you 4-5 times every time that I order something online from Dischem? Why isn't the address that you got to deliver the goods, the same as the one I took the trouble to save on the Dischem website. It was completely wrong not even the same suburb.
It's really a painful process to have to repeat my address over and over and spell until it seems like the person who called has it right, just to be called again a few hours later or the next day and find out it's still wrong. Would you buy something online if there is a chance it might never arrive?
Also the box with my goods was opened and then closed again and the driver didn't give me a chance to check if everything I paid for was there.
Are you telling me that I'm going to have to correct my address with you 4-5 times every time that I order something online from Dischem? Why isn't the address that you got to deliver the goods, the same as the one I took the trouble to save on the Dischem website. It was completely wrong not even the same suburb.
It's really a painful process to have to repeat my address over and over and spell until it seems like the person who called has it right, just to be called again a few hours later or the next day and find out it's still wrong. Would you buy something online if there is a chance it might never arrive?
Also the box with my goods was opened and then closed again and the driver didn't give me a chance to check if everything I paid for was there.
PF
Paul F's update24 Aug 2023, 10:24
Reviewer Update
Thank you for replying to my complaint but that doesn't resolve the issue at all.
Are you telling me that I'm going to have to correct my address with you 4-5 times every time that I order something online from Dischem? Why isn't the address that you got to deliver the goods, the same as the one I took the trouble to save on the Dischem website. It was completely wrong not even the same suburb.
It's really a painful process to have to repeat my address over and over and spell until it seems like the person who called has it right, just to be called again a few hours later or the next day and find out it's still wrong. Would you buy something online if there is a chance it might never arrive?
Also the box with my goods was opened and then closed again and the driver didn't give me a chance to check if everything I paid for was there.
Are you telling me that I'm going to have to correct my address with you 4-5 times every time that I order something online from Dischem? Why isn't the address that you got to deliver the goods, the same as the one I took the trouble to save on the Dischem website. It was completely wrong not even the same suburb.
It's really a painful process to have to repeat my address over and over and spell until it seems like the person who called has it right, just to be called again a few hours later or the next day and find out it's still wrong. Would you buy something online if there is a chance it might never arrive?
Also the box with my goods was opened and then closed again and the driver didn't give me a chance to check if everything I paid for was there.
Ram Hand To Hand Couriers's replyOfficial
24 Aug 2023, 10:30I Have taken your details and in process to escalate the matter with Dischem so they can check on their side what the problem might have been as this is a first it happens might have been an error which will be investigated and looked at, we do not do any packaging always done by the suppliers and I totally understand where you coming from, your address and details will be saved for a limited period and should you order anything in future it will make it easy for us to deliver without any issues.
Ram Hand To Hand Couriers's reply24 Aug 2023, 10:30
Official
I Have taken your details and in process to escalate the matter with Dischem so they can check on their side what the problem might have been as this is a first it happens might have been an error which will be investigated and looked at, we do not do any packaging always done by the suppliers and I totally understand where you coming from, your address and details will be saved for a limited period and should you order anything in future it will make it easy for us to deliver without any issues.
PF
Paul F's updateReviewer Update
30 Aug 2023, 07:47A week later and still no response from Dischem. Ram also never let me know why the delivery address was not the same as what I entered and saved on the website when I made the purchase.
The worrying part is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
This experience has made me extremely hesitant to order anything on the Dischem website again.
The worrying part is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
This experience has made me extremely hesitant to order anything on the Dischem website again.
PF
Paul F's update30 Aug 2023, 07:47
Reviewer Update
A week later and still no response from Dischem. Ram also never let me know why the delivery address was not the same as what I entered and saved on the website when I made the purchase.
The worrying part is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
This experience has made me extremely hesitant to order anything on the Dischem website again.
The worrying part is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
This experience has made me extremely hesitant to order anything on the Dischem website again.
Ram Hand To Hand Couriers's replyOfficial
30 Aug 2023, 07:56Good day Paul,
Kindly note the address details and issues around the packaging of the parcel comes from the supplier, internally we have looked into the matter especially with the couriers and the matter has been resolved, please make contact directly with Dischem.
Kindly note the address details and issues around the packaging of the parcel comes from the supplier, internally we have looked into the matter especially with the couriers and the matter has been resolved, please make contact directly with Dischem.
Ram Hand To Hand Couriers's reply30 Aug 2023, 07:56
Official
Good day Paul,
Kindly note the address details and issues around the packaging of the parcel comes from the supplier, internally we have looked into the matter especially with the couriers and the matter has been resolved, please make contact directly with Dischem.
Kindly note the address details and issues around the packaging of the parcel comes from the supplier, internally we have looked into the matter especially with the couriers and the matter has been resolved, please make contact directly with Dischem.
PF
Paul F's updateReviewer Update
30 Aug 2023, 10:01Seems you have a problem understanding the full extent of the problem. So used to answering all the complaints from other clients that also complained on Hello Peter in a half hearted don't give a damn way.
As I said the worrying part of all the confusion with the address is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
The package had been opened and closed again. When I asked the driver to open it in front of me so that I could check if everything was inside and intact he refused and got into his truck and left.
As I said the worrying part of all the confusion with the address is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
The package had been opened and closed again. When I asked the driver to open it in front of me so that I could check if everything was inside and intact he refused and got into his truck and left.
PF
Paul F's update30 Aug 2023, 10:01
Reviewer Update
Seems you have a problem understanding the full extent of the problem. So used to answering all the complaints from other clients that also complained on Hello Peter in a half hearted don't give a damn way.
As I said the worrying part of all the confusion with the address is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
The package had been opened and closed again. When I asked the driver to open it in front of me so that I could check if everything was inside and intact he refused and got into his truck and left.
As I said the worrying part of all the confusion with the address is that the driver just delivers without checking if the right person took delivery and he didn't want to give me a chance to check if everything was in the package when I noticed that it had been tampered with.
The package had been opened and closed again. When I asked the driver to open it in front of me so that I could check if everything was inside and intact he refused and got into his truck and left.
Ram Hand To Hand Couriers's replyOfficial
30 Aug 2023, 11:14I totally understand your question and the complaint, when we as a courier company receive an order we receive already packaged with delivery instructions and details given. As a Courier company we have a detail SOP of how we do deliveries and operate and one of those is that when the couriers deliver an order they don't have any right to open an order on behalf of the client or even if the client is not happy with what they received they cannot hand over the parcel back to the couriers as this will result in a loss as there are return policies that are already put in place if a client was not happy with the product received. Some Suppliers give us the authorization to leave parcel at mailing rooms where clients work for example. We have looked into the below matter also with the couriers who made the delivery and constantly reiterate with our drivers to ensure we deliver and make contact with the receiver despite what instructions we receive from Suppliers.
Ram Hand To Hand Couriers's reply30 Aug 2023, 11:14
Official
I totally understand your question and the complaint, when we as a courier company receive an order we receive already packaged with delivery instructions and details given. As a Courier company we have a detail SOP of how we do deliveries and operate and one of those is that when the couriers deliver an order they don't have any right to open an order on behalf of the client or even if the client is not happy with what they received they cannot hand over the parcel back to the couriers as this will result in a loss as there are return policies that are already put in place if a client was not happy with the product received. Some Suppliers give us the authorization to leave parcel at mailing rooms where clients work for example. We have looked into the below matter also with the couriers who made the delivery and constantly reiterate with our drivers to ensure we deliver and make contact with the receiver despite what instructions we receive from Suppliers.