Terrible Service .Every business should drop RAM and find an alternative.

If I could give these guys less than 0 I would. I was expecting a package from Steve Madden but they used my old phone number for the parcel... I called RAM several times to update my number and was assured by at least three of the customer care agents that I spoke with that it has been updated. In their tracking system I can see three Failed to Deliver statuses but I have not received any calls or SMSs saying that the driver has arrived or is on his/her way...I've called RAM each time this happened and they assured me that my phone number has been updated and that the driver will call the new number ...I even added my new number in the delivery instructions but I guess these guys don't even read delivery instructions. This parcel is a birthday gift so you can imagine how desperate I was for it to get to me on time. I wish there was a way to update your primary number on their parcel tracking portal or at least see if the driver is in your area so you can camp outside as this may be the only way to catch them. I'm very annoyed and disgusted and at the very least they could at least knock at the gate but I doubt they even bother to get out of their comfy vans....it seems no one tries to go the extra lil mile for their customers as even one of the customer care agents asked me to hold then hung up on me in one my attempts to call them. If you're business , please for the sake of your reputation don't even bother with RAM.