Terrible Service

I was expecting delivery yesterday from RAM, I got a SMS saying they will deliver before or on 5PM, at 16:30 I contact their call center to enquire, no one picks up. I receive a notification at 18:00 to say the parcel failed to be delivered because they could not deliver as there was no one at the address, mind you I work in a 24hrs operating center, there is always people.

I called them this morning and the last consultant I spoke to at 09:17 hung up on me