Terrible service

I ordered a rain Sim card approximately around the 6 to 7th of April. I then received an sms that my parcel was out for delivery on the 8th April 2021, on the said date I get a call from the driver asking me if I'm at work roughly around 4.20, unfortunately I had left the office. When I questioned him he stated he was in Longbury Phoenix. At that time coming out of Phoenix is traffic, so I'm not sure what time the driver thought I would wait for him until.

I then received a call from the driver on the 9th asking if I was available. I then told him I was out the office and should be back by 1.30. When I got back to the office I called him and he told me he was in the plaza. After numerous attempts to get a hold him I called the 0861 customer service where I spoke to a young lady, who also failed to get a hold of the driver. I then called yesterday to ask when will the Sim card be delivered, I was told they will call the driver and get back to me. A driver using a 067 number called back and told me that they will deliver today. So once again I called the service centre who then told me after a 3rd attempt the Sim gets sent back to Rain. Please note that I have been trying relentlessly to get the Sim delivered. I then called the 010 number and agent then asked me did I change my delivery address to which the answer was no. He told me that the Sim has been sent back to rain to have it destroyed. I then asked to get put through their claims dept, to try and resolve this matter. He tried and unfortunately could not get through. I requested a call back and asked what is the turnaround time for complaints to be resolved he said there is not turnaround time. Absolutely bad service it's like the 1 doesn't know why the other is doing. Ram unfortunately you have left a bitter taste in my mouth. I was considering you guys for future business transactions as we send send documents to clients. However that is not an option any longer