Terrible service and first time impression

Very disappointed in their service. Waiting for a parcel that was supposed to be delivered today between 9h00 and 17h00. Phoned the customer care, got dropped twice after holding on for more than 25 minutes and 3rd time I was promised the parcel will be delivered today. Well it is now almost 20h00 so I don't know when their today is exactly... Guess I should have asked that they specify which today they were talking about.

Problem now is we arranged for someone to be at home to receive the parcel today and now that it didn't come there won't be a viable person to receive the parcel tomorrow... How fun is that? Thank you for giving me a headache RAM, like I needed it at this time...