Terrible service

I ordered a phone from FNB on 1 September. Digital Planet phoned me the next day to schedule delivery after which my parcel was handed to RAM couriers. I specifically asked Digital Planet to make a note that I am out in the mornings for work and will only be able to receive the parcel after 12pm any day of the week. It is not possible to receive a parcel at my work address as I travel around.

On the 3rd of September I received a message stating that my parcel is out for delivery. The courier guy phoned me at 11:10 saying that he is at my house. I told him that I am not home, but I will be able to be there within 20 minutes. He said he is not going to wait in front of the complex, but he will be in the area. I said that’s fine, but I need to pick up my daughter at 12pm, so I he should be close by and that I will phone him when I am about a minute from the complex. I phoned him 11:40, 11:43, 11:53, and then again 11:55 to ask where he is, but he didn’t answer the phone. I waited outside the complex, but had to leave to pick up my daughter. He phoned me back at 12:02 and said he is outside, but couldn’t wait or do the delivery at a later time that day as he is ‘out’. He said he will do it on the 4th of September and I mentioned again that he can only come after 12pm. When I tracked the order the courier driver made notes that I was unavailable and my phone went to voicemail, even later that afternoon after we agreed that he will do the delivery the next day.

Today I received the same message stating that my parcel is out for delivery. At 10:20 he phoned me saying that he is at my complex for delivery. Again I told him I’m not there, but if he can wait 20 minutes I will meet him there. He said he can’t wait, but will be able to come back after 12pm. I was at home 12:05, phoned him on his cellphone, but he didn’t answer. I have record that I tried phoning him 16 times. He didn’t answer once. Eventually I phoned RAM directly and they got hold of him. He stated that he was at the complex just after 1pm and that I didn't answer my phone. I have no missed calls and security says that no RAM vehicle was on the premises today. He is a **** and wasting the clients time and the company’s money. This will be escalated to FNB as well to make sure the use competent courier companies to do their deliveries and to keep customers satisfied.

My order number is FNB777471. The driver’s number is ***.