Terrible service

I have used RAM couriers quite a number of times since 2016 and the last few times have been quite awful. First, the driver got annoyed and drove off, delaying parcel delivery by another day just because the helper wanted to confirm the delivery is at the right place. On Sunday I arranged for a parcel to be collected yesterday and delivered to the recipient today. The parcel was never collected despite numerous calls to RAM. It was assigned to a driver at 12:36 yesterday and after waiting until 6pm, nobody called or arrived.