Terrible service!!!!

I have dealt with many couriers over the years. But my recent experience with Ram, has made my opinion of them to be the WORST courier company ever. Received notification that my parcel was out for delivery just after 7am yesterday. Their delivery times are listed as from 8am till 5pm. I called the call center to inform them that our closing time is 4pm. They assured that would be fine. By the time I left at 4:30pm,they had not been there. The security informed me that they had pitched up at 5:30pm. Same thing happened today. Called the call centre to inform then we closing at 12pm today. The driver calls me at 14:30pm to inform me that he is at the address. What the hell!!!?? Now I have to wait till he can deliver the parcel tomorrow. What is the point in having a call centre? Omw and don't get me started on the people who man their live chat, even worse!!!!