Terrible Service

I was mailed to note that my parcel was dispatched at 8:20am on 20 Feb and I noticed that my contact number was a number that I don't always use. I then called the call centre to change my contact number... the call centre agent assured me that my number has been changed. I then end up tracking my parcel ALL day. By 1pm, I become concerned that they haven't called me again, and I call the centre again to double check that my number has changed. A new agent attends to me, and my number has not changed... obviously, I end up changing my number again with the new agent. Again she says, your details have been changed, and she assures me that my parcel is on the road and will be delivered today. 3pm I decide to check my parcel again and send a message to the live chat and the agent tells me that she can't track where my parcel is and they will call me when the driver is in the area. WHAT???? Your website boasts about knowing where a parcel is at all times???? 7:41 on 21 Feb, I received another email to state that my parcel is out for delivery (with the old contact number that still hasn't been changed after making TWO requests), I then check the tracking history and what do I see?

2018-02-20 05:41:04 PM RAMMobile NonDelivery - . 2018-02-20 06:15:58 PM UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Home - Contact Not Available. 2018-02-20 07:35:13 PM UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Home - Contact Not Available.

CONTACT UNAVAILABLE???? Yet nobody contacted me! Not on the number that they had on system, nor on the new number I supp**** them with!

I will never advise this company to anyone.