1 reviews | Active since Oct 2011
Terrible Service
I'm expected a parcel to be delivered today. I get an sms saying that this parcel will be delivered between 8am and 5pm. How can a company expect you to wait for an entire day for a parcel? People have meetings and have to move around.
I tried to call the call centre to get a more accurate time. The first call was dropped by their switchboard. The second call got diverted to a number that "does not exist". The third call got through and I was told that they cannot tell me when the parcel will come. Her "solution" was they will call me an hour before they deliver.
Considering that their van is loaded in the morning, and they have a route planned out for the day surely they can give their customers a better time range? What makes matters worse is you have no choice as a customer. If they come and you're not available then this stupid game will continue the next day and so on.
This is why companies like Uber will eventually destroy companies like Ram. If you don't get with the times, you will fail.
Good day Sir.
Thank you for your post, it has been acknowledge and I will assist as much as I can. Please supply me with a tracking number?
We do have vehicles that go out with cargo and need to ensure they deliver all the cargo before they get back. Uber has an amazing system and we pleased to say we are almost there with our development and you will then have a better time frame on when a parcel will be delivered as we strive on customer service. We currently also offer early bird service however our client which is Vodacom selected the Next day Option which is anytime between 8 and 5, I am aware it is rather frustrating hence the reason why we trying to roll out the new development ASAP.
I will also see why calls are dropping as its not acceptable.
Good day Sir.
Thank you for your post, it has been acknowledge and I will assist as much as I can. Please supply me with a tracking number?
We do have vehicles that go out with cargo and need to ensure they deliver all the cargo before they get back. Uber has an amazing system and we pleased to say we are almost there with our development and you will then have a better time frame on when a parcel will be delivered as we strive on customer service. We currently also offer early bird service however our client which is Vodacom selected the Next day Option which is anytime between 8 and 5, I am aware it is rather frustrating hence the reason why we trying to roll out the new development ASAP.
I will also see why calls are dropping as its not acceptable.
Good day there is no tracking on the reference on my side, I have also tried calling you but it was not answered.
I would love to help you.
Good day there is no tracking on the reference on my side, I have also tried calling you but it was not answered.
I would love to help you.
Thank you - my courier will be by within 30 minutes.
Thank you - my courier will be by within 30 minutes.
Good day
Just confirmed parcel is successfully delivered, Thank you for your patience.
Good day
Just confirmed parcel is successfully delivered, Thank you for your patience.
Good day
Driver was on route to you however I do understand that it is frustrating to give a delivery period of between 8 and 5 hence we working on a solution and its not far away.
Thank you for your patience and your feedback.
Good day
Driver was on route to you however I do understand that it is frustrating to give a delivery period of between 8 and 5 hence we working on a solution and its not far away.
Thank you for your patience and your feedback.