Terrible service

<p>A parcel was meant to be delivered to me during the week of 13 – 17 Feb. On tracking my parcel online on Wednesday it was noted that the delivery was undelivered due to not answering the phone. After calling RAM and correcting the details as well as specifically requesting that the parcel be delivered on Friday as I would not be available at the premises on Thursday. I check the website again and another unsuccessful delivery took place on Thursday (even after specifically requesting it to be done Friday) when details had been requested and that delivery only to take place on Friday. At lunch time on Friday for more than an hour I continuously tried calling RAM to no avail as I was trying to find out what time delivery would take place as after a certain time would be too late. The Friday delivery was unsuccessful and I had still not received a single phone call on the corrected number. The manager that I finally spoke to on Friday ensured that the parcel will be delivered to me on Monday. After not being contacted on Monday or Tuesday morning I called Ram again only to be told that the parcel had been returned to the sender even after being promised it would be delivered Monday. This is because they only attempt to deliver 3 times before returning to the sender. The lady I spoke to on Tuesday said that the updated contact details were only received on the Friday, which is incorrect as on Wednesday, Thursday and Friday I emphasised that the number needs to be corrected. (The incorrect number was provided by Vodacom the sender and not from myself). In thinking I was helping RAM by contacting them and changing details and also letting them know when is best to deliver it was more of a let down. Now I must hastle through contacting Vodacom to resend the parcel.</p>