Terrible Service

Today our parcel from Vodacom was to be delivered. The driver arrived and would not hand the parcel over as my husband did not have his original ID document with him. He had a copy as well as his driver's licence. The driver told my husband that he could only assist with a proper ID book / card or temporary ID. We then went and stood in the queue at Home Affairs to get the temporary ID document. In the meantime i had received a telephone call from Ram advising that we were to call them back when we got the ID, which I did - after 2pm. The consultant advised that the driver would telephone me after 4pm and still deliver the parcel today. Now, many, many phone calls later, we still sit without the parcel. No one is interested is assisting us and now we are even told that the parcel cannot be delivered on a temporary ID - an official document issued by the Department of Home Affairs! Getting a new ID document from Pretoria takes weeks, and being that it is the end of the year we would be lucky if it arrived before the end of January 2022. So now here we sit, without a phone, because of *********** people. Vodacom has even confirmed telephonically that the driver can use a temporary ID to deliver the phone. Not to mention the attitude of the driver this morning when not wanting to hand over the parcel. I find the attitude of all employees that I have spoken to at Ram today extremely discomforting. They are not interested in assisting anyone and even end the call when you are still busy talking to them. How rude and unprofessional!! Tracking number of the parcel is K***. The parcel that we are waiting is a replacement phone as my phone has been ******, so here i sit now with now phone whatsoever, no way forward or resolution of the matter. This nightmare has taken the whole day of energy and will now just carry on into the new day!