Terrible follow up experience on tracking delivery

A 2-day (now going for 3) wait for a parcel is absolutely unbelievable.

I am yet to receive an SMS with a tracking number on it. All I've had to use is a consignment number.

Their ChatBot EVENTUALLY responded. I thought finally and I was right, it wasn't a bot rather a human. But my excitement was short-lived because as it turns out, their stuff is as slow as the robot: repetitive answer that provides no clarity. Once again, as I sit the same parcel is being logged for dispatch this morning, is now logged as NonDeliver because the human rep couldn't get this simple request right, "The correct number for contact is incorrect, please use *** to contact me so we can resolve this."

I've emailed myself a copy of the transcript, they can use to help identify where they fall short.