Terrible first time experience

I received an sms at 08:26 am , 30 April 2020 stating that my parcel is out for delivery. Called the call centre just before 3 pm. After holding for 26 mins the lady agent asked me to hold on so she can trace the driver...got cut off for no reason. Attempted again. After holding for 18 minutes the lady agent answered, asked me to hold to trace the parcel. She came back saying the driver is in Rosslyn ( which is about 10 minutes away from Karenpark) and I told her it's fine the driver should be coming through since he was not far away. As I waited sitting close to the sliding door, I saw a RAM mini bus. Only to find out it's delivering to someone living in the same complex mine. For some strange reason my parcel was not there; nor did I receive a call to inform me he is here to deliver my parcel. In a matter of two minutes I saw another RAM minibus opposite my complex at Netcare Akasia. It also drove away with no call or sign of delivery of my parcel. So two mini buses delivering in the same area with no parcel of mine! How is that even possible? It's now 17:15 and no sign of delivery. Called the call centre again just before 5 pm - held on for 33 minutes with no answer. My high hopes are dashed and will have to wait after the long weekend for the delivery....if it will be delivered anytime soon at all. Hugely disappointed!!!! Pathetic service! What a waist of my time and money. I deal with couriers for work purposes and Aramex is streets ahead. Never will I trust RAM after my first bad experience with them.