MM
Moemtaaz M
1 reviews | Active since Feb 2023
28 Feb 2023, 15:28
Terrible customer service experience
Disgusting unprofessional customer service. Rude and ******** consultant who is flippant to inquiries and blatantly disrespectful to customers. Would not recommend. 0/5 stars if I could.
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
28 Feb 2023, 15:41Good day Moemtaaz, I am deeply sorry to hear that you've had a negative experience with our service and for the frustration you have experienced due to this incident. Customer satisfaction is something we take very seriously and we’re committed to resolving it as soon as possible. Thank you for bringing this to our attention.
I have tried to check on our system for any parcel/s under your name/ surname and contact number however I have not had any luck locating a consignment. Please advise, are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me the tracking/ reference number number so I can gladly assist with resolving this matter.
Kind regards, Trae.
I have tried to check on our system for any parcel/s under your name/ surname and contact number however I have not had any luck locating a consignment. Please advise, are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me the tracking/ reference number number so I can gladly assist with resolving this matter.
Kind regards, Trae.
Ram Hand To Hand Couriers's reply28 Feb 2023, 15:41
Official
Good day Moemtaaz, I am deeply sorry to hear that you've had a negative experience with our service and for the frustration you have experienced due to this incident. Customer satisfaction is something we take very seriously and we’re committed to resolving it as soon as possible. Thank you for bringing this to our attention.
I have tried to check on our system for any parcel/s under your name/ surname and contact number however I have not had any luck locating a consignment. Please advise, are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me the tracking/ reference number number so I can gladly assist with resolving this matter.
Kind regards, Trae.
I have tried to check on our system for any parcel/s under your name/ surname and contact number however I have not had any luck locating a consignment. Please advise, are you expecting collection or delivery of a parcel ? If so, please will you be so kind as to send me the tracking/ reference number number so I can gladly assist with resolving this matter.
Kind regards, Trae.
MM
Moemtaaz M's updateReviewer Update
28 Feb 2023, 16:04I did not even get the chance to make a shipment I was in the process of inquiring about services when I was met with this abhorrent flippant attitude and disinterest. Completely turned me off and I will not be utilising your services
MM
Moemtaaz M's update28 Feb 2023, 16:04
Reviewer Update
I did not even get the chance to make a shipment I was in the process of inquiring about services when I was met with this abhorrent flippant attitude and disinterest. Completely turned me off and I will not be utilising your services