Terrible Customer Service
<p>After Missing the delivery date, and not even phoning me to tell me the package got sent to the wrong town due to incompetence of who ever is in charge of making sure you have the right delivery address, I had to phone you guys to get a response on when my package will then be delivered, where you could only confirm the date but not the time. The first date was specificly chosen because I was at work the whole day and had cleared my day to accept the delivery. Now I had to clear another day because of your terrible managment, that could not even give me a time that the delivery will take place at.</p>
Good Day,
I do apologize for this happening, please do note that the incorrect delivery address details was supp**** to RAM by FNB, your parcel was sent to our Polokwane hub as they stated that this needed to be delivered there, In receiving your phone call yesterday, the details was rectified and the parcel was re-directed to our PTA hub and the parcel sent for delivery to you today.
As explained this will be delivered to you before 17H00 today and you will be contacted before the delivery is made once the driver is in your area.
I do understand your frustration in this, however we can not supply a estimated time of arrival due to security reasons.
Regards
Aldo
Good Day,
I do apologize for this happening, please do note that the incorrect delivery address details was supp**** to RAM by FNB, your parcel was sent to our Polokwane hub as they stated that this needed to be delivered there, In receiving your phone call yesterday, the details was rectified and the parcel was re-directed to our PTA hub and the parcel sent for delivery to you today.
As explained this will be delivered to you before 17H00 today and you will be contacted before the delivery is made once the driver is in your area.
I do understand your frustration in this, however we can not supply a estimated time of arrival due to security reasons.
Regards
Aldo