TERRIBLE COMPANY

Absolutely terrible service.

I now have to wait another day for my parcel because your driver couldn't be bothered to make a simple phone call when they arrived at the delivery location. There was no call, no WhatsApp, and no attempt to contact me before the parcel was sent all the way back to the warehouse.

To be clear, if the driver had called multiple times, sent a WhatsApp, or made a genuine effort to reach me and I didn't respond, then I would accept responsibility. But that is not what happened. No effort was made at all.

What's even more frustrating is that your company uses WhatsApp for customer service, so it's hard to understand why a driver couldn't use the same method to contact a customer when there is an issue with a delivery.

The agent I dealt with afterwards had a poor attitude and showed no interest in trying to help or go the extra mile to resolve the problem. Instead of looking for a solution, rather just refer to the company I bought from

To make matters worse, this is the third complaint form I've submitted and I haven't received a single response.

Poor communication, poor customer service, and a complete lack of accountability. Based on this experience, I would not recommend this company.