terrible and costly to us (clients) they really need to know how to speak and attend to clients queries,they need to be patient and proffessional which i find it difficult to understand how they speak with clients.

14/12/20,I got a call from the courier driver saying he was 5mins away from my house,hence i was never contacted prior,so i wasn't expecting my parcel and i was not in the house.I explained to the driver that i am not at home as i was never informed that he was coming,he was rude and shouting saying it was not his fault. minutes later i got a call frm Lungile ( Ram Couriers) saying the driver did not get hold of me,which was not true cause he did get thru to me but i wasn't at home,anyway Lungile said i will get my parcel 2day 15/12/20. I just called spoke with Ruth who told me my parcel is not despatched is on query when i ask why so she said "I don't know" then i asked what am i suppose to do,she asked me to hold and she was calling Lungile,got back to me with Lungile is busy with them on phone to make arrangements for delivery 2day,and suddenly my area is a high risk which is not true. I called again spoke with Randy who was very rude and drop the phone on my ear, I then called customer services sopke with Mpumi, she was also rude saying they don't know why my parcel is not despatched ,to my suprise she is at customer services and it like she don't even know the meaning of customer service,their servce is far m poor it