Terrible Admin and Communication

I'm not surprised seeing over 5 000 1-star reviews on here.

I placed an order that was scheduled for delivery today (25 March) and received a delivery notification with tracking details, as usual.

On the day of delivery, I was contacted telephonically by their customer service centre as there was uncer*****y about my address - not sure how, as it was included with the order I placed with the merchant. Simple stuff.

After confirming my address and providing the agent with extra information to enable the driver to find the premises better, this gets logged as a delivery address change which results in a "failed delivery attempt" being logged, delaying the order by an extra day.

At no point did I explicitly request to have the delivery address changed. Trying to follow up on this with their service centre over WhatsApp, and all the agent can do is tell me that my details were incomplete, when they clearly were not.

Trying to voice my concerns to the agent, I then receive a "technical difficulties" announcement message stating that the system cannot connect me to an agent as a result. WhatsApp is convenient, but as soon as you start complaining, it makes you wonder if this is an easy cop-out to not have to deal with customer grievances.

Being in retail, I've used plenty of courier companies, and now I am beginning to see why we dropped RAM as our "trusted" courier provider.